Member and Provider Engagement
Driving Healthcare Results Through Expert Communication
In today’s highly competitive and regulated healthcare market, you need results. That requires outreach that’s both agile and innovative to attract new members while improving retention. Are you satisfied with your current engagement results, or could they be better?
Graphcom is a trusted partner to leading healthcare payers, specializing in designing and executing personalized communications that drive action and close gaps in care. We work with you to fine-tune outreach and create campaigns that truly move the needle, turning industry challenges into opportunities to excel.
Let’s talk about how Graphcom can achieve amazing results for your team today.
SMS
Secure text messaging campaigns for time-sensitive reminders, appointment confirmations, and health education messages.
Email
Email communications including care management outreach, educational newsletters, quality measure reminders, and detailed health reports.
Interactive Voice Response (IVR)
HIPAA-secure automated phone systems that deliver personalized voice messages, conduct health surveys, provide appointment reminders, and offer interactive menu options.
Direct Mail
Targeted, highly personalized print materials with HIPAA-compliant handling and delivery protocols.
SMS
Secure text messaging campaigns for time-sensitive reminders, appointment confirmations, and health education messages.
Email
Email communications including care management outreach, educational newsletters, quality measure reminders, and detailed health reports.
Interactive Voice Response (IVR)
HIPAA-secure automated phone systems that deliver personalized voice messages, conduct health surveys, provide appointment reminders, and offer interactive menu options.
Direct Mail
Targeted, highly personalized print materials with HIPAA-compliant handling and delivery protocols.
Compliant Yet Compelling
Everything we create is designed and written in strict compliance with CMS guidelines — but that doesn’t mean communications have to be stale. We apply our marketing expertise to reach members where they are and influence their behaviors, all while keeping providers informed with actionable information.
Solutions crafted to produce measurable results:
 | Population Health Outreach Encourage members take action to improve their health and close gaps in care. |
 | Member and Provider Communications What's the right cadence for optimal results? Let us execute and analyze your outreach type and timing to ensure the most effective mix of communications and frequencies is used for maximum results. |
 | Surveys Take action on key insights using valuable survey feedback — we’ll handle the details. |
 | Closed-Loop Incentive Programs Start-to-finish solutions to handle incentive programs to get results. |
 | Fulfillment Rest easy knowing your engagement outreach is handled by an experienced, HIPAA-compliant partner who understands service level agreements and will exceed expectations. |
 | Reduced Provider Abrasion Aggregate provider outreach to inform, not overwhelm. Our intelligent bundling streamlines provider communications while improving response rates. |
 | Appointment Reminders Reduce no-shows and send seamless reminders for wellness visits, screenings, chronic care management, and more. |
 | Test Results Critical health information delivered securely and on time. |
 | Medication Adherence Campaigns Targeted communications that remind patients to take prescribed medications on schedule, refill prescriptions, and stay on track with their treatment plans to improve health outcomes and reduce costs. |
 | Billing Statements Clear, easy-to-understand statements that break down healthcare costs, insurance coverage, patient responsibility, and payment options to reduce confusion and improve payment collection. |
 | Explanation of Benefits or Coverage Comprehensive summaries that help members understand what services are covered under their plan, associated costs, deductibles, and how to maximize their benefits effectively. |
Population Health Outreach
Encourage members take action to improve their health and close gaps in care.
Member and Provider Communications
What’s the right cadence for optimal results? Let us execute and analyze your outreach type and timing to ensure the most effective mix of communications and frequencies is used for maximum results.
Surveys
Take action on key insights using valuable survey feedback — we’ll handle the details.
Closed-Loop Incentive Programs
Start-to-finish solutions to handle incentive programs to get results.
Fulfillment
Rest easy knowing your engagement outreach is handled by an experienced, HIPAA-compliant partner who understands service level agreements and will exceed expectations.
Reduced Provider Abrasion
Aggregate provider outreach to inform, not overwhelm. Our intelligent bundling streamlines provider communications while improving response rates.
Appointment Reminders
Reduce no-shows and send seamless reminders for wellness visits, screenings, chronic care management, and more.
Test Results
Critical health information delivered securely and on time.
Medication Adherence Campaigns
Targeted communications that remind patients to take prescribed medications on schedule, refill prescriptions, and stay on track with their treatment plans to improve health outcomes and reduce costs.
Billing Statements
Clear, easy-to-understand statements that break down healthcare costs, insurance coverage, patient responsibility, and payment options to reduce confusion and improve payment collection.
Explanation of Benefits or Coverage
Comprehensive summaries that help members understand what services are covered under their plan, associated costs, deductibles, and how to maximize their benefits effectively.
|
| Population Health Outreach Encourage members take action to improve their health and close gaps in care. |
|
| Member and Provider Communications What's the right cadence for optimal results? Let us execute and analyze your outreach type and timing to ensure the most effective mix of communications and frequencies is used for maximum results. |
|
| Surveys Take action on key insights using valuable survey feedback — we’ll handle the details. |
|
| Closed-Loop Incentive Programs Start-to-finish solutions to handle incentive programs to get results. |
|
| Fulfillment Rest easy knowing your engagement outreach is handled by an experienced, HIPAA-compliant partner who understands service level agreements and will exceed expectations. |
|
| Reduced Provider Abrasion Aggregate provider outreach to inform, not overwhelm. Our intelligent bundling streamlines provider communications while improving response rates. |
|
| Appointment Reminders Reduce no-shows and send seamless reminders for wellness visits, screenings, chronic care management, and more. |
|
| Test Results Critical health information delivered securely and on time. |
|
| Medication Adherence Campaigns Targeted communications that remind patients to take prescribed medications on schedule, refill prescriptions, and stay on track with their treatment plans to improve health outcomes and reduce costs. |
|
| Billing Statements Clear, easy-to-understand statements that break down healthcare costs, insurance coverage, patient responsibility, and payment options to reduce confusion and improve payment collection. |
|
| Explanation of Benefits or Coverage Comprehensive summaries that help members understand what services are covered under their plan, associated costs, deductibles, and how to maximize their benefits effectively. |
Security and Partnership You Can Trust
Our clients entrust us with sensitive health data, and we consistently prioritize privacy by utilizing advanced security measures. We seamlessly integrate with your workflow and deliver solutions perfect for sensitive patient communications, billing statements, explanation of benefits, and more. Our specialized healthcare logistics ensure every piece reaches its destination securely and efficiently.
Share your goals with us and let us focus on getting the results you’ve been aiming for, with the utmost privacy and security.
Ready to Reach Your Audiences Effectively?
Graphcom can help you strengthen your connections with members and providers.
